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Being assertive goes way beyond just respecting your rights and the rights of others. It’s not just asking for what you want in a way that doesn’t offend.
Assertiveness is much bigger. Assertiveness is being psychologically well rounded with a global view, clear goals, and purpose driven. Someone who is truly assertive can be called a self-actualized individual. Assertive people are self-sufficient, clear thinking, unrestricted and know that they have infinite potential. They understand that the only real restrictions that they have are the limitations of their own mind. An assertive person sees them self as a valuable asset to their environment and community.
The purpose for assertiveness is to become a person with high self-esteem. Assertive people are highly respected and consciously work toward a “win-win” solution in challenging situations. Assertiveness is an appropriate way of thinking and behaving that allows a person to be direct and honest while being totally respectful of others. Research shows that about 85% of people are passive, 10% are aggressive and only 5% are truly assertive. Recent studies show that when asked most people consider themselves to already possess true assertiveness skills. Observations show that people want other people to think they are truly assertive. Assertiveness is a leadership solution to get people to understand that their role in business is vital to their own career and to the success of the company.
Who should attend?
Everyone and anyone with a desire to enhance their true assertiveness skills, to create confidence and respect, to develop effective communication and leadership skills, to build personal and workplace relationships and to foster teamwork. Perfect for executives, supervisors and managers or anyone who suspects their current communication style is not creating their desired results.
Participants will learn how to
- Develop a positive, assertive style
- Identify behavior patterns in others and cultivate appropriate responses
- Recognize and enhance your personal style
- Respond positively in challenging situations
- Always respect people's rights and be solution oriented
- Improve your organizational relationships using assertiveness
- Apply assertiveness skills in professional and personal situations
- To create a positive self-image, self-worth and self-respect.
- To present ideas so they are accepted and acted upon without gossip.
- Create effective assertive messages for creating rapport.
- Develop an assertiveness plan of action
How you and your organization will benefit
By learning true assertiveness skills, healthy interpersonal relationships are developed which are the backbone of all organizations. Those who have developed strong assertiveness skills communicate well with any personality style. Assertiveness skills eliminate conflict, increase productivity, team performance, accountability, and increase loyalty at all levels. Professionals must have the ability to communicate their thoughts and ideas, speak directly, express opinions confidently, and set clear boundaries in order to develop cooperative workplace relationships. By possessing true assertiveness skills, you will have the confidence to be the kind of professional that is in great demand in today’s competitive workplace.
In this seminar, participants will
- Be engaged in open discussion to analyze the characteristics of passivity, aggression and true assertiveness
- Develop a thorough understanding of the consequences of non-assertive behavior and actions
- Work individually and in small groups to learn to apply assertiveness skills and techniques
- Identify their habitual challenges and develop a course of action for inner personal change
- Identify their challenges with specific people and develop effective responses for them
- Role-play to develop an experiential understanding for real life situations
- Develop a personal mission statement and an outline for commitment to that mission
Course Content
- The basic structure of human needs
- Survival, acceptance and potential
- The fundamental characteristics of passivity, aggression and true assertiveness
- How people become passive and aggressive
- Understanding our personality and how it developed
- Recognizing the influences of personal history on behavior
- Contrasting our personality and who we are at a deeper level
- Identifying non-assertive behavior patterns
- Recognizing subtle word usage, tonality and physiology
- Creating your own personal assertiveness profile
DEVELOPING PRODUCTIVE THOUGHT PROCESSES
- Revealing mental structures and patterns
- Deconstructing the origins of habitual thinking
- Examining behavioral payoffs and rip-offs
- Taking control with productive thinking
- Analyzing the sources and effects of stress
- How to override any critical conversation
- Recognizing what you can and cannot manage
EXPRESSING YOURSELF POWERFULLY AND PROFESSIONALLY
- Influencing the conclusions that others draw
- Identifying assertiveness role models
- Harnessing your personal strengths and style
- Tapping into your personal power sources
- Building your professional authority and expertise
- Focusing on the sources of your expertise
- Networking to build your authority
BUILDING YOUR SKILL SET
- Tools and techniques for building your assertiveness style
- Instant Replay
- Refocusing
- Deflecting Criticism
- Stepping Back
- Summarizing
- Constructive Comment
- Productive Redirection
- Emphasizing your message
- Choosing a mind set to convey authority
- Building confidence through posture and appearance
- Choosing effective language
- Giving and receiving constructive feedback
- Selecting the appropriate tools for the situation
APPLYING YOUR ASSERTIVENESS SKILLS
- Taking responsibility
- Owning your thoughts, feelings and opinions
- Giving up blame to enhance your power
- The business case for assertiveness
- The power of "I" statements
- Articulating what you want
- Setting tactical and strategic assertiveness goals
- Defining outcomes
- Creating new assertiveness habits
- Planning for specific situations
- Welcoming fear as an ally
CREATING AN ACTION PLAN
- Planning your preferred behaviors and responses
- Visualizing outcomes that work for you
- Acquiring insight and awareness through journaling
- Analyzing the journal to develop an action plan for change
- Constructing scripts to handle assertiveness challenges
- Developing a personal contract
- The rewards of change
- Recognizing areas where you need support
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